Customer Service

Shipping
Standard First Class: $2.99 (free for orders more than $50)
Priority 2-3 Days: $5.99 (free for orders more than $100)
Express Overnight: $24 for orders of 1-3 items and $39 for 4 items or more

Ordering
Most orders are processed within 24 hours of receipt, excluding weekends and holidays.  Orders are processed and shipped Monday through Saturday, excluding major holidays.  Orders with Priority and Overnight Service will be processed the same day if received by 10am Pacific Time.  Orders for customers outside continental United States will be exceptions.  

Return Policy
Mitras’ Bath & Body is fully committed to providing you with the finest products.  If you are for any reason not satisfied with your web purchase, simply return it, with the seal unopened, within 30 days and we will gladly exchange or credit your account for the amount of the purchase.  Sorry, the return shipping fees are not refundable. Please send the original receipt indicating the reason for return with the item being returned. Please ship the item insured for your protection and to ensure prompt delivery.

Online Security
Although we are new to selling Mitra's products online, but we have made sure your shopping experience at Mitra's is safe and secure. Our site is registered and certified which means your credit card information is always secure.

Animal Testing, Environment & Fair Trade
At Mitra's, we believe in keeping our environment healthy and beautiful. Therefore, we do not test on animals, we use environment friendly material, and we purchase the Grade A Shea Butter directly from our fair trade sources in West Africa thus helping local farmers and their families.